Reliable. Professional.
Ready to Respond.
Metro Care Response
Professional Emergency & Medical Transportation Services Serving the Bronx & Greater New York Area
NY STATE CERTIFIED
Who We Are
Metro Care Response is a privately owned and operated emergency medical services company headquartered in the Bronx, New York. We specialize in Basic Life Support (BLS), Advanced Life Support (ALS), and interfacility medical transportation, serving hospitals, nursing facilities, rehabilitation centers, and the general public.
Our Mission:
Deliver professional medical care with integrity, respect, and urgency.
Our Commitment:
- Patient-centered care
- Fully compliant with New York State EMS regulations
- Highly trained EMTs, Paramedics, and Medical Vehicle Operators
- Clean, modern, and fully stocked ambulances
- 24/7 operational readiness
OUR SERVICESComprehensive Medical
Transport Solutions
Basic Life Support (BLS)
Certified EMTs providing safe, non-invasive medical monitoring and care during transport.
- Hospital discharges
- Nursing home transfers
- Dialysis appointments
- Non-emergency transport
Advanced Life Support (ALS)
NY State–certified Paramedics with advanced cardiac monitoring and life-saving equipment.
- High-acuity patient transfers
- Emergency medical responses
- Critical care transports
- Medication administration
Interfacility Transportation
Dependable transfers between hospitals, clinics, and long-term care facilities.
- On-time arrivals
- Clear facility communication
- Patient comfort & safety
- Rehabilitation center transfers
Event & Standby Coverage
On-site EMS standby services for public events, private gatherings, and productions.
- Public events
- Private gatherings
- Construction sites
- Film & TV productions
OUR FLEETModern, Fully Equipped
Ambulances
Our fleet consists of Type II and Type III ambulances, maintained to exceed state and industry standards
Fully Stocked & Ready
Each ambulance is fully stocked with state-of-the-art medical equipment and undergoes regular inspections, cleaning, and preventative maintenance.
Quality Assurance
All vehicles undergo regular inspections, cleaning, and preventative maintenance to ensure they exceed New York State and industry standards for safety and reliability.
The Future of
EMS Dispatch
Is Here.
EMS Command is a next-generation, cloud-based Computer-Aided Dispatch (CAD) system built from the ground up by the team at Metro Care Response — designed specifically for EMS agencies that demand speed, accuracy, and reliability.
Born out of real-world operational needs on the streets of the Bronx, EMS Command is purpose-built by active EMS professionals — not software developers who've never touched an ambulance. Now available for other agencies, fire departments, and medical transport companies to license and deploy.
Live GPS Unit Tracking
Real-time GPS tracking of every unit in your fleet. Dispatchers see exact positions, speed, and status updated live on an interactive map.
Instant Incident Dispatch
Create, assign, and close incidents in seconds. Auto-recommend the closest available unit based on GPS proximity and unit capability level.
Unit Status Board
At-a-glance status board showing all units: Available, En Route, On Scene, Transport, Hospital, Out of Service — updated in real time.
ePCR & Run Report Integration
Seamlessly connects with electronic Patient Care Reports. Crew data flows directly into billing and QA workflows without duplicate entry.
Hospital Destination Alerts
Pre-notify receiving hospitals with incoming patient info. Automated destination tracking and diversion alerts ensure crews always go to the right facility.
Analytics & Reporting
Full reporting suite — response times, call volume by hour, unit performance metrics, and compliance reports exportable for state submissions.
Mobile Crew App
Dedicated mobile app for field crews — receive dispatch notifications, update unit status, navigate to scenes, and communicate with dispatch in one tap.
Cloud-Based & Scalable
100% cloud infrastructure — no servers to maintain. Scales from single-station agencies to large multi-county systems. Access from any device, anywhere.
HIPAA Compliant & Secure
Enterprise-grade encryption, role-based access controls, and full audit logging. Built to meet HIPAA, NIST, and state EMS data security requirements.
Ready to Upgrade Your Dispatch?
EMS Command is now available for agencies, transport companies, and fire departments. Early access pricing available. Contact us today to schedule a live demo.
Highly Trained
Medical Teams
Our crews are the backbone of Metro Care Response. Every team member receives ongoing training, background checks, and continuing education to ensure compliance and excellence in patient care.
CAREERSJoin Metro Care Response
We are always looking for motivated and professional individuals to join our growing team
EMTs
Emergency Medical Technicians
Paramedics
Advanced Life Support Specialists
Medical Vehicle Operators
Professional Drivers
Dispatchers
Communication Coordinators
Operations Manager
Operations Leadership
Medical Director
Medical Oversight
Billing & Coding Specialist
Medical Billing
Fleet Maintenance Coordinator
Vehicle Maintenance
HR / Payroll
Human Resources
Compliance Officer
Regulatory Compliance
Training Officer
Staff Development
Community & Contract Manager
Community Relations
Ready to make a difference in your community?
Get in Touch
Available 24/7/365 for Your Needs
Send a Message
